SmallBizGenius Analysis
Sportsmansguide receives mixed reviews, with customers frequently citing issues with shipping, customer service, and order accuracy. While some appreciate the wide selection and occasional positive experiences, the negative feedback raises concerns about reliability.
Category Breakdown
Scores based on analysis of 276 recent reviews
Shipping & Delivery
3.0/10Many reviewers complain about slow shipping times, lack of tracking information, and items being delivered to the wrong address. Several customers reported waiting weeks for orders to ship, with some never receiving their packages at all.
42 reviews mention thisCustomer Service
3.5/10A significant number of reviewers express dissatisfaction with Sportsmansguide's customer service, citing unhelpful representatives, long wait times, and unresolved issues. Some customers reported being unable to get assistance with incorrect orders or billing discrepancies.
38 reviews mention thisOrder Accuracy
4.0/10Numerous reviewers received the wrong items, incomplete orders, or defective products. Customers described receiving cheaper substitutes, half of a product, or used items instead of new ones.
25 reviews mention thisMembership Program
4.5/10Several reviewers express frustration with the Sportsmansguide membership program, citing difficulties canceling memberships and issues with promotional discounts not applying correctly. Some felt pressured into purchasing a membership.
15 reviews mention thisProduct Quality
6.0/10Opinions on product quality are mixed, with some reviewers praising the value for the price, while others report receiving defective or damaged items. One reviewer mentioned a wood-burning stove falling apart after one use.
12 reviews mention thisReturns & Refunds
5.0/10Several reviewers reported difficulties with the returns and refunds process, including delays in receiving refunds and being charged for return shipping on incorrect items. Some customers had to argue for weeks to get their issues resolved.
10 reviews mention thisPros & Cons
What Customers Love
"Sportsmans Guide always has a wide variety of supply. Things that I need and things that I don't need."
"Good gear at decent prices. Lots of good sales."
"Dawn is always very helpful with my questions and concerns."
"Ordering was easy, the price was good, and the can arrived in good condition."
"I appreciate the package that I was delivered and ripped open and you took care of it and I appreciate that you did real good job and it was quick."
Common Complaints
"very slow to ship orders. no tracking or shipping notification. Still waiting on an in stock item to ship after a month."
"This company is one of the Very worst ones you could ever deal with and all of the ratings here should be telling you all you need to know. Their customer service representatives are some of the Very worst ones I have ever had to deal with."
"They sent me the wrong items and after explaining to them what happened they told me they had shipped the correct ones. Ten days later I hadn’t received anything so I ask..."
"I tried to use the promotion coupon offered on 3/22/2026. For $50.00 off a $250.00 a order. When I contacted customer service. They said it cant be used with club offers."
"My shopping experience with them actually went ok. However, you're forced to buy their membership... I go to their website to cancel my membership.... can't."
Common Questions About Sportsmansguide
Answers derived from customer review patterns
Is Sportsmansguide legit and trustworthy?
Sportsmansguide has a low Trustpilot rating and a high number of negative reviews, raising concerns about its trustworthiness. Many customers report issues with shipping, order accuracy, and customer service. While some customers have positive experiences, the prevalence of negative feedback suggests that Sportsmansguide may not be a consistently reliable option. Potential customers should carefully consider these issues before placing an order.
Based on 45 reviewsDoes Sportsmansguide have good customer service?
Based on the reviews, Sportsmansguide's customer service is a major area of concern. Many customers report long wait times, unhelpful representatives, and difficulty resolving issues. Some reviewers mention being unable to get assistance with incorrect orders, billing discrepancies, or returns. While a few customers report positive interactions, the overwhelming sentiment is that customer service is lacking.
Based on 38 reviewsIs Sportsmansguide worth it for small business?
For small businesses, Sportsmansguide's unreliability could be a significant drawback. The frequent issues with shipping delays, order inaccuracies, and poor customer service could lead to project delays and dissatisfied clients. While the competitive prices and wide selection may be appealing, the potential risks may outweigh the benefits. Small businesses needing consistent and dependable service may want to consider alternative suppliers.
Based on 20 reviewsWhat is Sportsmansguide's return policy like?
The reviews suggest that Sportsmansguide's return policy can be problematic. Several customers reported difficulties with the returns and refunds process, including delays in receiving refunds and being charged for return shipping on incorrect items. Some customers had to argue for weeks to get their issues resolved, indicating that the return process is not always smooth or customer-friendly.
Based on 10 reviewsWhy are Sportsmansguide's shipping times so slow?
Many reviewers complain about slow shipping times, citing a recent move of their shipping location as a potential cause. Customers report waiting weeks or even months for their orders to arrive, with some never receiving their packages at all. The lack of tracking information and poor communication from customer service exacerbate the issue.
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